Right of withdrawal

German is the binding contractual language. This English version is a service translation for convenience.

Important information up front

Dear parents,

before you order a book from Heldenflug, we want to explain transparently what happens with withdrawal for a book created individually for your child. We do this more thoroughly than legally required because we don't want to hide anything behind paragraphs.

1. In principle: 14-day right of withdrawal

As a consumer, you generally have a statutory 14-day right of withdrawal for online orders — you may withdraw from a contract within 14 days without giving reasons.

2. For books made individually for your child, the right of withdrawal lapses

Because we create each book personally for your child — with name, age, wishes, optionally a photo — the book is not readily reusable once we have begun production. German law provides for an exclusion of the right of withdrawal in such cases (§ 312g (2) no. 1 BGB for custom-made goods, and § 356 (5) BGB for digital content where you have expressly consented to performance beginning before the withdrawal period ends and confirmed that you thereby lose the right of withdrawal).

3. What this means in practice

a) Before payment you can end the concept chat at any time — it is free, no cost and no contract arises.

b) At order completion you confirm by actively ticking a checkbox:

☐ "I expressly agree that Heldenflug begins creating my book before the withdrawal period expires. I am aware that by giving this consent I lose my right of withdrawal."

Only after this active confirmation can you press the order button.

c) After ordering you instead have our revision policy: three free revisions are included, each further revision costs €9.90.

d) For technical defects (corrupt PDF, missing pages, broken illustrations) statutory warranty applies — see Terms § 9. We then deliver a new, correct file.

4. If you still wish to withdraw: the formal policy

(This applies in the rare case that the right of withdrawal is exceptionally not excluded — for example if you accidentally did not tick the confirmation checkbox, or if we have not yet begun production.)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us — Tiamat UG (haftungsbeschränkt), An der Strusbek 12, 22926 Ahrensburg, email {{KONTAKT_EMAIL}} — by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw. You may use the model withdrawal form below, but it is not mandatory. To meet the deadline it is sufficient that you send your notice before the withdrawal period expires.

Consequences of withdrawal

If you withdraw, we must repay all payments received from you without undue delay and at the latest within fourteen days from the day we receive your notice of withdrawal. We use the same means of payment you used for the original transaction; you will not be charged any fees for this repayment.

Lapse of the right of withdrawal

For a contract for the supply of digital content, the right of withdrawal lapses early once we have begun performance after you have expressly consented to performance beginning before the withdrawal period expires and confirmed your knowledge that you thereby lose your right of withdrawal.

5. Model withdrawal form

To:
Tiamat UG (haftungsbeschränkt)
An der Strusbek 12
22926 Ahrensburg
Email: {{KONTAKT_EMAIL}}

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the
purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only for notification on paper):

Date:

(*) Delete as appropriate.